1. General Terms
1.1 By making a booking, you acknowledge and accept these terms & conditions in their entirety.
1.2 Bookings must be made using the on-line enquiry form or via e-mail. Requests to book, amend or cancel cannot be accepted by telephone.
1.3 Descriptions of the hotels and their facilities and amenities are provided by the hotels. Whilst we make every effort to ensure that the descriptions and information are accurate, we cannot accept responsibility for any errors or omissions. Changes may occur which are beyond our control. In the interests of continued improvement, hotels may alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available, without prior notice. Hotels will also show the effects of normal wear and tear and these too are beyond our control. Please note that hotel classifications and assessments are often based on our own view and may not reflect other sources. We will not accept any claim for compensation based on any description or information either provided or missing.
1.4 Triple and Quad rooms may not always contain there or four separate full size single beds. One or more folding beds may be used.
1.5 We act solely as an intermediary and not as a principle when making bookings for hotels or any other services we supply. We are therefore not liable for personal injury, illness, property damage or other loss or expense of any nature whatsoever arising directly or indirectly out of any actions of the company with which we booked or supplying the service we have reserved on your behalf.
1.6 We will always do our best to ensure that all confirmed bookings are accepted by the supplier. If it happens that a supplier is unable to accept a confirmed booking we will do our best to provide you with a suitable alternative of the same standard and in the same location. We cannot guarantee in every case that the alternative accommodation booked by us or the original supplier will be of a matching standard or in the same location as that booked.
1.7 We shall not be liable for, and you will fully indemnify us in respect of any loss or claim, including cancellation charges, we may incur as a result of inaccurate details you sent to us for us to reserve on your behalf.
1.8 We will not be liable to you if we are unable to fulfil a booking by reason of fire, earthquake, flood, snowstorm, epidemic, strike, riot, civil disturbance, war, act of God, any failure or delay in transportation, power or communications system or any similar events beyond our control. We will always, in any of these circumstances, do our best to provide alternative arrangements or refund any sum already paid unless we are bound by contracts with our suppliers which preclude us from obtaining a refund from them to pass on to you.
1.9 The contents and/or times of regular sightseeing itineraries are subject to change without notice.
2. Pricing
2.1 The final price for any booking is the price as quoted.
2.2 All hotel rates are inclusive of local taxes, service charge and at least continental breakfast where breakfast is included and unless stated otherwise at time of booking.
Exceptions: Rome, Italy – for all arrivals from 01/01/2011 – the local Government has introduced a new city tax which will be levied on all visitors with varying charges depending on the type of accommodation chosen, with the exception of hostels.
The fees are as follows :
3 euro per person per night for stays in 5 star and 4 star hotels (charged up to 10 nights).
2 euro per person per night for stays in 3 star, 2star and 1 star hotels (charged up to 10 nights).
Infants/children under two years of age are exempt from paying this tax.
The above tax is to be paid DIRECTLY at the hotel before the end of the stay.
2.3 We reserve the right to vary prices at any time as a result of changes is taxes, changes in trade fairs and special event periods, or when a currency movement is in excess of 3%. We will only increase the price on an existing confirmed booking is a change in tax is forced on us by our supplier.
3. Cancellations
3.1 The standard cancellation deadline, not in trade fair or special event periods, is 14:30 hours GMT 3 days before arrival. Bookings cancelled later than this are subject to a minimum charge of first night of the booked period per room cancelled. Bookings changed within the cancellation deadline but so the arrival date is no longer within the cancellation deadline period will still attract a cancellation charge for at least the first of any unused nights. Non standard cancellation deadlines may apply from time to time. These will be advised on the affected bookings.
3.2 The standard cancellation deadline in, but not limited to, trade fair and special event periods, is 14:30 hours GMT 30 days before arrival. Bookings cancelled later than this are subject to a minimum charge for the first night of the booked period per room cancelled but the charge during these periods may be a full charge for all nights and for all rooms cancelled after the deadline. Bookings changed within the cancellation deadline but so the arrival date is no longer within the cancellation deadline period will still attract a cancellation charge for at least the first of any unused nights. Non standard cancellation deadlines may apply from time to time. These will be advised on the affected bookings.
4. Child Policy
4.1 All children under 2 years are accommodated free of charge in a cot/crib in a twin or double room, except where otherwise noted. For children aged from 2 years up to their 12th Birthday, the following policies apply, except where otherwise noted.
AA. Two children are free of charge when sharing with two full paying adults. Breakfast is not included
for children and should be purchased directly from the hotel. This is only applicable if a four bedded
(Quad) room is available.
A. One child is free of charge in a rollaway bed when sharing the parents’ room. Breakfast is not included for the child and should be purchased directly from the hotel.
B. 25% of the Twin Room Rate when one child is sharing the parents’ room in a
rollaway bed. Breakfast is included for the child if the room price for the parents
includes breakfast.
C. No child reduction. Triple rate will apply
D. Maximum of two people of any age per room.
5. Bookings
5.1 Should your booking not be required you must inform us by email. All amendments (to reduce the number of rooms booked or to shorten the stay) and/or cancellations must be received by email by 14:30 hours GMT 3 working days before arrival to avoid charges, for bookings not in trade fair or special event periods. For bookings with a longer cancellation deadline, usually but not exclusively bookings in trade fair and special event periods the amendment (To reduce the number of rooms booked or to shorten the stay) and/or cancellations must be received by e-mail before the deadline expires.
5.2 Changes to bookings must be dealt with by us. If you cancel direct with one of our suppliers we would need a confirmation letter from an authorized representative of that hotel stating that the change has been accepted and that no charges will be levied to us as a result of the change. We will require a copy of this letter within 30 days of the change for the client to qualify for any financial adjustment. After that period requests for a credit may not be accepted.
5.3 We will not accept any liability if there are problems with bookings as a result of your supplying incorrect information such as, but not limited to, the spelling of names, incorrect stay dates and incorrect city or hotel requested.
5.4 A minimum one night charge to cover the first night of the stay will apply to a no-show booking. During periods when a different minimum stay is stipulated by the hotel or during trade fair or special event periods, the minimum stay period or the entire period of the booking will be charged for.
5.5 Should any passenger leave a hotel before the end of their booked stay and without informing the hotel they are doing so, we cannot guarantee any refund for the unused nights and reserve the right to charge for the full stay.
1.1 By making a booking, you acknowledge and accept these terms & conditions in their entirety.
1.2 Bookings must be made using the on-line enquiry form or via e-mail. Requests to book, amend or cancel cannot be accepted by telephone.
1.3 Descriptions of the hotels and their facilities and amenities are provided by the hotels. Whilst we make every effort to ensure that the descriptions and information are accurate, we cannot accept responsibility for any errors or omissions. Changes may occur which are beyond our control. In the interests of continued improvement, hotels may alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available, without prior notice. Hotels will also show the effects of normal wear and tear and these too are beyond our control. Please note that hotel classifications and assessments are often based on our own view and may not reflect other sources. We will not accept any claim for compensation based on any description or information either provided or missing.
1.4 Triple and Quad rooms may not always contain there or four separate full size single beds. One or more folding beds may be used.
1.5 We act solely as an intermediary and not as a principle when making bookings for hotels or any other services we supply. We are therefore not liable for personal injury, illness, property damage or other loss or expense of any nature whatsoever arising directly or indirectly out of any actions of the company with which we booked or supplying the service we have reserved on your behalf.
1.6 We will always do our best to ensure that all confirmed bookings are accepted by the supplier. If it happens that a supplier is unable to accept a confirmed booking we will do our best to provide you with a suitable alternative of the same standard and in the same location. We cannot guarantee in every case that the alternative accommodation booked by us or the original supplier will be of a matching standard or in the same location as that booked.
1.7 We shall not be liable for, and you will fully indemnify us in respect of any loss or claim, including cancellation charges, we may incur as a result of inaccurate details you sent to us for us to reserve on your behalf.
1.8 We will not be liable to you if we are unable to fulfil a booking by reason of fire, earthquake, flood, snowstorm, epidemic, strike, riot, civil disturbance, war, act of God, any failure or delay in transportation, power or communications system or any similar events beyond our control. We will always, in any of these circumstances, do our best to provide alternative arrangements or refund any sum already paid unless we are bound by contracts with our suppliers which preclude us from obtaining a refund from them to pass on to you.
1.9 The contents and/or times of regular sightseeing itineraries are subject to change without notice.
2. Pricing
2.1 The final price for any booking is the price as quoted.
2.2 All hotel rates are inclusive of local taxes, service charge and at least continental breakfast where breakfast is included and unless stated otherwise at time of booking.
Exceptions: Rome, Italy – for all arrivals from 01/01/2011 – the local Government has introduced a new city tax which will be levied on all visitors with varying charges depending on the type of accommodation chosen, with the exception of hostels.
The fees are as follows :
3 euro per person per night for stays in 5 star and 4 star hotels (charged up to 10 nights).
2 euro per person per night for stays in 3 star, 2star and 1 star hotels (charged up to 10 nights).
Infants/children under two years of age are exempt from paying this tax.
The above tax is to be paid DIRECTLY at the hotel before the end of the stay.
2.3 We reserve the right to vary prices at any time as a result of changes is taxes, changes in trade fairs and special event periods, or when a currency movement is in excess of 3%. We will only increase the price on an existing confirmed booking is a change in tax is forced on us by our supplier.
3. Cancellations
3.1 The standard cancellation deadline, not in trade fair or special event periods, is 14:30 hours GMT 3 days before arrival. Bookings cancelled later than this are subject to a minimum charge of first night of the booked period per room cancelled. Bookings changed within the cancellation deadline but so the arrival date is no longer within the cancellation deadline period will still attract a cancellation charge for at least the first of any unused nights. Non standard cancellation deadlines may apply from time to time. These will be advised on the affected bookings.
3.2 The standard cancellation deadline in, but not limited to, trade fair and special event periods, is 14:30 hours GMT 30 days before arrival. Bookings cancelled later than this are subject to a minimum charge for the first night of the booked period per room cancelled but the charge during these periods may be a full charge for all nights and for all rooms cancelled after the deadline. Bookings changed within the cancellation deadline but so the arrival date is no longer within the cancellation deadline period will still attract a cancellation charge for at least the first of any unused nights. Non standard cancellation deadlines may apply from time to time. These will be advised on the affected bookings.
4. Child Policy
4.1 All children under 2 years are accommodated free of charge in a cot/crib in a twin or double room, except where otherwise noted. For children aged from 2 years up to their 12th Birthday, the following policies apply, except where otherwise noted.
AA. Two children are free of charge when sharing with two full paying adults. Breakfast is not included
for children and should be purchased directly from the hotel. This is only applicable if a four bedded
(Quad) room is available.
A. One child is free of charge in a rollaway bed when sharing the parents’ room. Breakfast is not included for the child and should be purchased directly from the hotel.
B. 25% of the Twin Room Rate when one child is sharing the parents’ room in a
rollaway bed. Breakfast is included for the child if the room price for the parents
includes breakfast.
C. No child reduction. Triple rate will apply
D. Maximum of two people of any age per room.
5. Bookings
5.1 Should your booking not be required you must inform us by email. All amendments (to reduce the number of rooms booked or to shorten the stay) and/or cancellations must be received by email by 14:30 hours GMT 3 working days before arrival to avoid charges, for bookings not in trade fair or special event periods. For bookings with a longer cancellation deadline, usually but not exclusively bookings in trade fair and special event periods the amendment (To reduce the number of rooms booked or to shorten the stay) and/or cancellations must be received by e-mail before the deadline expires.
5.2 Changes to bookings must be dealt with by us. If you cancel direct with one of our suppliers we would need a confirmation letter from an authorized representative of that hotel stating that the change has been accepted and that no charges will be levied to us as a result of the change. We will require a copy of this letter within 30 days of the change for the client to qualify for any financial adjustment. After that period requests for a credit may not be accepted.
5.3 We will not accept any liability if there are problems with bookings as a result of your supplying incorrect information such as, but not limited to, the spelling of names, incorrect stay dates and incorrect city or hotel requested.
5.4 A minimum one night charge to cover the first night of the stay will apply to a no-show booking. During periods when a different minimum stay is stipulated by the hotel or during trade fair or special event periods, the minimum stay period or the entire period of the booking will be charged for.
5.5 Should any passenger leave a hotel before the end of their booked stay and without informing the hotel they are doing so, we cannot guarantee any refund for the unused nights and reserve the right to charge for the full stay.